Return & Refund Policy
Thank you for shopping with Custom Boxes Experts. Customer satisfaction is important to us, and we strive to deliver high-quality packaging products. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.
Please read this policy carefully before placing your order.
1. Return Window & Eligibility
Customers may request a return within 3 days of receiving their order.
To be eligible for a return:
The product must be unused and in its original condition.
The product must be returned with its original packaging.
Only non-defective products are eligible for return within the 3-day return window.
2. How to Return an Item
Returns are processed securely by mail. How to start a return process:
Contact us at info@customboxesexperts.com within 3 days of receiving your order.
Include your Order Number and the reason for your return.
If the item is defective or damaged, please attach clear photos or videos and share it on our email.
Our support team will provide return instructions and the return mailing address.
Please do not send any item back without receiving return authorization.
3. Return Shipping & Restocking Fee
Returns are accepted by mail.
- Shipping Costs: Return shipping is the customer’s expense. We strongly encourage you to use a reliable company that provides shipping information.
- Restocking Charge: A $5 restocking charge will be deducted from the total refunded amount for each order returned.
- Waiver of restocking fee: If the product is returned because of our fault (wrong design, printing defect, etc.), the restocking fee will be waived, and we will give a 100% refund.
4. Reprint & Replacement Preference
In case of any problem in the manufacturing of the product, we would prefer replacements over providing a refund. We will reprint the packing and labeling of your product and ship it free of cost.
5. Proof Approval & Non-Refundable Cases
- Customer Responsibility: Digital proofing must be sent to the customer prior to production. We shall not be responsible for copy, logo, and/or design errors pre-approved by the customer.
- No Refunds. Rush orders, delays by shipping companies or items returned without our authorization will not be refunded.
6. Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 7 business days.
Contact Us
If you have any queries about your return, please do not hesitate to contact us: