Refund Policy – Custom Boxes Zone
At Custom Boxes Zone, customer satisfaction is our top priority. Every order is carefully processed, printed, and packaged with attention to detail. Since all of our packaging products are custom-made to order, our refund and return policy is designed to ensure fairness and transparency for both our clients and our team. Please review the following terms before placing your order.
1. Custom Orders Are Non-Refundable
All products at Custom Boxes Zone are produced according to your specific requirements, including size, material, design, and printing. Because each order is unique and cannot be resold, we do not offer refunds or returns once production has started unless the issue falls under the conditions listed below.
2. Cancellations
- Orders may only be cancelled within 24 hours of payment confirmation.
- Once the design proof has been approved or printing has begun, cancellation is not possible.
- If you need to cancel within the 24-hour window, please contact our support team immediately at [Insert Email/Phone].
3. Refund Eligibility
A refund may only be issued if:
- The delivered product does not match the approved specifications (size, material, or design).
- The printing or finishing contains clear production defects.
- The packaging is damaged during transit and cannot be used.
In these cases, we may issue a full or partial refund after verifying the claim. Customers must provide photo or video evidence within 7 business days of receiving the order.
4. Replacements
In most cases, Custom Boxes Zone offers replacements instead of refunds. If your order is defective or incorrect, we will reproduce the packaging and ship it to you at no extra cost. This ensures you receive the correct product without additional financial loss.
5. Proof Approval Responsibility
Before printing, we send a digital proof for approval. It is the customer’s responsibility to review the design, spelling, logos, and artwork. We cannot issue refunds or replacements for errors that were present in the approved proof.
6. Shipping & Delivery Issues
- We are not responsible for delays caused by shipping carriers, customs clearance, or incorrect delivery addresses provided by the customer.
- Refunds will not be issued for late deliveries due to factors beyond our control.
7. Non-Refundable Items
- Rush orders (produced under expedited timelines)
- Orders with approved proofs but later claimed as incorrect
- Products returned without prior authorization
8. How to Request a Refund or Replacement
To initiate a refund or replacement request:
- Contact our support team at [Insert Email/Phone].
- Provide your order number, photos, and a description of the issue.
- Our team will review and respond within 3–5 business days.
Final Note
At Custom Boxes Zone, we value your trust and strive to deliver packaging that meets and exceeds your expectations. While refunds are limited due to the custom nature of our products, our team is committed to resolving issues quickly and fairly.