Skip to main content
(888)-716-1078
Custom Boxes Experts
Policies

Shipping Information

Where we ship, how long it takes and what to expect on delivery.

Shipping Policy

At Custom Boxes Experts, we manufacture custom packaging to meet your product, branding, and business needs. We work to deliver every order safely and within the agreed timeframe. Please review our shipping policy to understand our production turnaround, shipping process, tracking, and delivery expectations.

Shipping Coverage

Custom Boxes Experts provides shipping services across the United States. We work with shipping carriers to deliver custom packaging to businesses at their designated shipping addresses.

For international shipping, contact our sales team before placing your order to confirm availability, shipping costs, and estimated delivery times.

Shipping Costs

At Custom Boxes Experts, we offer free shipping across the United States on your custom packaging orders. No additional shipping charges, so you can focus on quality packaging for your business without worrying about delivery costs.

Order Processing and Turnaround Time

At Custom Boxes Experts, our standard turnaround time is 8–10 days, including production and shipping. For urgent orders, we also offer a rush turnaround time of 6–8 days, subject to order specifications and availability. Our team will confirm the expected delivery timeline when you place your order.

For large-volume orders or orders with special requirements, our team will confirm the expected production timeline during the ordering process.

Rush Orders

Need your packaging sooner? Custom Boxes Experts offers rush order production with a 6–8 day turnaround, subject to order specifications, production capacity, and confirmation from our team.

Please get in touch with our sales team before placing your order to confirm rush production availability. Additional charges may apply, and we will confirm the final timeline before accepting your order.

Rush production reduces manufacturing time. It does not automatically guarantee a specific carrier delivery date.

Estimated Shipping and Delivery Time

Our standard Shipping and delivery time is 8–10 days, while rush Order takes 6–8 days when approved.

Shipping transit time is separate from production time and depends on the destination, carrier, shipping service, and other transportation conditions. Your estimated delivery date will be communicated based on your order and shipping arrangements.

The total time required to receive your package includes both production and transit time. Carrier delays, severe weather, peak-season demand, and other unexpected events may affect delivery schedules.

Order Tracking

Once your order ships, our team will provide available shipping and tracking information so you can monitor its progress.

Tracking updates depend on the shipping carrier. If tracking information is unavailable or your shipment hasn't progressed as expected, please contact our sales team for assistance.

Shipping Address Accuracy

Please provide a complete and accurate shipping address when placing your order. Include the correct business or recipient name, street address, suite or unit number, city, state, and ZIP code.

Incorrect or incomplete shipping details may cause delivery delays, additional carrier charges, or returned shipments. If you need to update your shipping address, contact our team as soon as possible. Address changes may not be possible after dispatch.

Delayed Shipments

We do our best to meet the confirmed production and shipping schedules. However, delays may occur because of severe weather, carrier disruptions, transportation issues, peak-season demand, or other circumstances beyond our control.

If your shipment is delayed, contact our sales team with your order details and tracking information, if available. We will review the shipment status and help you determine the next steps.

Damaged or Incorrect Orders

Please inspect your packaging when it arrives. If your shipment contains visibly damaged boxes, incorrect products, or discrepancies from your approved order specifications, contact our team promptly.

Include your order number, clear photographs of the affected products and outer packaging, and a brief description of the issue. This information will help us assess the situation and determine an appropriate resolution.

Any replacement, reprint, or other corrective action will be reviewed according to the circumstances of the issue and the agreed order specifications.

Order Changes and Cancellations

Custom packaging orders may enter production after artwork approval and order confirmation. Once manufacturing starts, changes or cancellations may be limited and could incur additional costs.

Please review your artwork, dimensions, materials, printing details, and shipping address carefully before approving your order. Contact our sales team as soon as possible if you need to request a change.

Contact Us

If you have questions about production timelines, rush orders, shipping costs, tracking, or delivery, please get in touch with the Custom Boxes Experts team through our website:

Questions about this policy? Our team is happy to help.
Contact us